Thank you for visiting and shopping at TTC

Domestic Shipping Policy

Shipment processing time

All orders are processed within same / next business days of receipt. Orders are processed or shipped until Saturday 12  pm PST  NO shipping on holidays. We prioritize fast efficient shipping!  

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

All Order Amounts

Standard Ground USPS/UPS/FEDEX/DHL Shipping

(1–3 business days)

$12.00.

*Free Art prints currently available on orders of $100 or more.

Overnight delivery is currently not available.

Shipment to P.O. boxes or APO/FPO addresses

TTC ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

TTC  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

TTC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim. 

We currently provide insurance on all Time 2 Grow kits. If your kit does not fruit or becomes contaminated we will send you another Grow kit once the next cycle becomes ready. 

International Shipping Policy

We currently do not ship outside the continental US.

[If you ship outside the US, add the countries you’ll ship to with details about your process and additional fees.]

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

TTC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package. Send us an email and we will help you! 

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible via email:We will help resolve the issue.